Hi, the "waiting for first contact" while you restarted the AP several times would mean that something is preventing the AP to access internet. can you connect to the AP through ssh (User id : support, Password : aos2016) and type "ocloud_show" to check what's the status on the AP and may be try try to do a nslookup on the activation server ("activation.myovcloud.com") to see if the connectivity is really OK ? generally speaking verify that you have met all of the Network and Device Prerequisites as described in the OV registration section help (NTP server ort port 123 for external NTP, port 443, DNS if using external DNS, etc. note that if you are using a web proxy the DHCP option would have to provide the necessary inputs (URL, port, username, etc.)