unable to access to dashboard with paid account


I have create a Freemium account for my end customer.

from "https://registration.ovcirrus.com/login.html" a i have activated a license for use a "paid" account.

But after the activation, i unable to connect to the end customer dashboard: "https://xxxxxxxx.ov.ovcirrus.com/login.html", i have this error:

403 Access Denied/Forbidden Sorry, but you don't have permission to do this action! Please go back!