Wall Phone Issues Alcatel Lucent A8018

We have purchased the A8018 and wall mount 3MG27210AA: Wall mounting kit but when the kit and phone are attached to the wall and the handset placed in the cradle it falls off. Is this a problem for others or a proven solution?

Hi, this forum is dedicated to Alcatel-Lucent Enterprise Networking solutions. See following link which describe the community scope:
Thus for your question regarding the deskphone you've acquired, I encourage you to connect to your partner or ALE technical support. Best regards

<p>Thanks for the response, ALE tech support sent me to you. The partner is not being responsive but I will elevate the request. Have a blessed day.</p>

<p>Thanks. Yes don&#8217;t hesitate to engage with your technical support for your point. I will mark this post as [Resolved] to close it into the forum. And if any needs to share technical knowledge on our ALE network solutions, don&#8217;t hesitate to leverage this community. With my best regards. </p>